Ideal Baby & Kids

I love Ideal baby! I just drove from Fort Lauderdale to buy a going home outfit for my third daughter. All of my girls have gone home in outfits from ideal baby. The customer service and selection of knit baby clothing can not be matched. They also have all the best baby items. I’ve bought my stroller, car seat and high chair there in the past.

Total waste going to this store I made a purchase of a car seat but later wanted to return it because it wasn’t what I was expecting. It’s ridiculous how they can’t refund you the money instead store credit I don’t need anything from your store why would I want store credit. Never coming here again total waste they just want your money without refunds

This store is extremely unprofessional and unethical. My husband bought a Hispanic Heritage dress for my 2 year old daughter. The older lady that sold it to him stated they would be getting a new shipment the next day and we would be able to exchange it or give store credit as long as it was within 24 hours. I went to return it unused, tags in place and within 24 hours. The same older lady was condescending and stated they don’t give refunds or exchanges or store credit! When I asked her about the “new shipment” she had told my husband about, she stated they never got it…. So basically she sold an item, lied about the return policy and made it sound like we would be able to at least exchange an item with all being LIES!! For a store that seems like they would be going out of business any time, they should be more honest and update their business tactic.

This place is a hidden gem! CUSTOMER SERVICE! COSTUMER SERVICE! CUSTOMER SERVICE! From the minute me and my wife walked in. we were greeted by the staff. Store was not crowded and service was the best. Spent over an hr with the Carlos "the stroller guy" (not sure if that's his real name lol) but he showed us all the models, pros and cons of each and demoed each of them opening and folding them. GUY KNOWS HIS STROLLERS! I cannot explain how great shopping was here. Do yourself a favor skip buy buy baby and head here you won't regret it! And ask for Carlos!

Very disappointed with customer service. I bought two onesies for my baby girl (almost 40 dollars each, not cheap at all) and came back a couple of days later for a refund because onesies didn’t fit. When I’m doing the refund, sales associate says she needs someone’s approval (I guess the store manager). She starts calling for Flora and Flora appears. Not even says good morning or anything, she looks at the onesies and starts lecturing me because cloth didn’t have the original tags and labels. A very rude attitude towards me, like I was a child, she repeated the same to me like three times and also said that every cloth store requires the original tags and labels when doing a refund lol. I didnt respond cause I just wanted my refund! Onesies were in impeccable condition and I had the receipt. But Flora was rude to me and I guess it is a common practice. I’m cuban and that store looks like a store in Cuba, bad manners and bad customer service. In the end they gave me the refund and I just got the hell out of there. Never gonna come back.